1. Order Processing

All orders are processed within 1-3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

Delivery timelines may vary depending on your location and product availability. Standard shipping usually takes 5-10 business days within India. International shipping timelines may vary based on destination and customs clearance.

3. Shipping Charges

Shipping charges are calculated based on the product size, weight, delivery location, and shipping method selected during checkout. Any applicable shipping charges will be displayed before payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details so you can monitor the delivery status of your order.

5. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to weather conditions, logistics issues, public holidays, or unforeseen circumstances. Akira International is not liable for delays caused by third-party courier services.

6. Damaged Shipments

If your chandelier or lighting product arrives damaged, please contact us within 48 hours of delivery with photos or videos of the damage. Our support team will assist you with a replacement or resolution process.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Akira International will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. International Shipping

International customers may be subject to customs duties, taxes, or import charges imposed by their respective countries. These charges are the responsibility of the customer.

9. Contact Us

For shipping-related questions or support, please contact Akira International.

Email: support@akira.com
Phone: +91 12345 67890