1. Hassle-Free Returns

We offer an easy return process to ensure a smooth shopping experience for our customers. If you are not satisfied with your purchase, you may request a return according to the terms mentioned below.

2. Return Eligibility

Products must be returned within 14 days of delivery. Returned items must be unused, undamaged, in their original packaging, and include all accessories, manuals, and tags.

3. Non-Returnable Items

Customized chandeliers, made-to-order lighting products, clearance sale items, and specially designed decor items are non-returnable unless they arrive damaged or defective.

4. Refund Process

Once we receive your returned item, our team will inspect it and notify you regarding the approval or rejection of your refund request. Approved refunds will be processed within 7-10 business days through the original payment method.

5. Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

6. Damaged or Defective Items

If you receive a damaged or defective chandelier or lighting product, please contact us within 48 hours of delivery with clear photos or videos of the issue. Eligible cases may receive a replacement, repair, or full refund.

7. Cancellation Policy

Orders can only be canceled before they are shipped. Once dispatched, orders cannot be canceled and must follow the return process after delivery.

8. Contact Us

For any refund or return-related questions, feel free to contact Akira International customer support.

Email: refunds@akira.com
Phone: +91 12345 67890